|Alpha Online Orders|
Alpha Nutrition Products & Persona Books
All Alpha Nutrition products are ordered at Alpha Online. We ship through the Post Office to all destinations in Canada and the USA. All correspondence about your order is done by email. Our products are not sold in retail stores. Sorry, we cannot ship formulas internationally. All prices are in Canadian Dollars(CAD). The Alpha Online order program is easy and safe to use. You will see product categories (formulas, books, starter packs) or you can search for a product. We retain order information but no credit card information. You will go to the secure payment gateway Pay Pal to complete you order.
Ordering Online is Easy and Secure: Our products are designed for Smart People. We want you to be thoughtful and well-informed when you order from us. All our products require a studious approach to solving health problems. Take advantage of the generous amount of information online before you order.
Logon or Create a New Account. If you are new to Alpha Online. Click the Create Account link, available on most pages. This fast, easy and safe. Use your email address as your user ID and enter a password. Complete your address information and you have an account. Please double check that your entered your email address correctly since all our correspondence with you is done by email. Alpha Online normally sends 2 mails: 1. to confirm your order and 2. when the order is shipped. Save your password so that you can return to Alpha Online to access your account, check order status and create new orders. Enable Session Cookies: The order you create is saved on your computer as a cookie that disappears in a few days. Set your security software and Web Browser to accept session cookies that allow you to create an Online Order.
Print Books Online book prices are lower than retail prices. books are shipped by the Post Office to Canada and the USA only. eBooks can be downloaded to most countries with no shipping or handling charges.
eBooks: We offer eBooks in PDF file format for
download at low cost with no shipping charges. We encourage everyone to
download eBooks. Your eBook(s) are available as download links in your account
as soon as payment has been received.
Starter Packs are designed for people who want to learn more about solving health problems and try a nutrient formula. The books require study and new learning. You can try the formula and assess your tolerance. If it is suitable, order more. Starter Packs are discounted up to 30%, but you cannot return them, so please read the product descriptions carefully before you order.Big Savings for US Customers
The US dollar is more valuable than the Canadian dollar. You will receive a dollar exchange benefit when you order online. Alpha Online delivers physical shipments to all locations in the USA by mail services.
Smart Phones, Tablets and PCs
The best computer to use to enjoy our web site and place orders with no difficulty is a PC with a big monitor. The next best are 10" or larger tablets and laptops The worst way to interact with us is to use a smartphone with a small screen. The most frequent emails we receive about difficulty ordering come from smartphone users. We are revising our programming to accommodate mobile users, but accept some limitations. Our pages show reasonably well on our test tablet, a 7" Google Nexus - a tablet with a 10" screen is better.
Store FunctionsWhen you are looking at product pages in the store you can find other products, by using product search. Click Learn More to see product details and Add items you want to your shipping cart. When you change any item in your shopping cart, click Update to see the changes. To complete an order, click Checkout. Before checkout, you can Save an unfinished order and return to it later even if you leave the store. Just return to your Account and logon.
Alpha Online is an internet service that depends on email correspondence. Direct Interaction with Alpha Nutrition is limited to Internet Online Ordering, and email correspondence. We cannot accept telephone orders for our products and services.
Summary of the order flow
Select and add items to shopping cart. You can leave cart to continue shopping then return to cart to review and update order if desired. Proceed to checkout. Logon to your account or create a new account, choose the shipping method (no shipping cost for eBook downloads), add comments if desired. Review finished order and click submit order. You will go to Pay Pal to complete payment. Your order information is sent to Alpha Online and a link to your order number and information is available in your account. A order confirmation email is sent to you. When we ship, you will receive an email from Canada Post with a link to your tracking information. Save this link so that if your need to track the shipment you can go directly to tracking information. Prepare to receive shipment.
Your controls on each page... The top right header has three links to your account logon, your shopping cart and the checkout button to complete your order. If you are already logged in, don't log in a second time, just click shopping cart to see the contents of your cart, continue selecting items to order and proceed to checkout when you are finished.
Online Payment Secure Site
Payment for products ordered online shall be paid in advance of the order shipment by PayPal ( credit card or account). The Buyer warrants that payments made by PayPal and/or credit card banks are final and binding on the buyer and cannot be refunded by charge back. You will receive an order-status update by email when the order is paid and when it is shipped. We ship your order the next business day (excluding weekends and holidays).
Your account will show payment to Alpha Online (Environmed Research Inc.)
Limited Return Policy
Returns are costly both to you and to Alpha Online and our goal is to lower costs by avoiding returns. Our products and services are high quality and designed for well-informed and considerate people. Formulas If you are a new user and you are not sure about using the Alpha Nutrient formulas, be sure to read the product information carefully. We recommend ordering a 500 Gram jar of the formula or a Starter Pack (which includes a 500 Gram jar) so that you have complete information about formula use and smaller amount of the formula to evaluate before you order a larger quantity. In rare cases, we may accept returns of unopened, undamaged formula jars within 10 days following delivery. You must contact us by email and provide detailed information to request return authorization.