Our products and services are high quality and designed for thoughtful, honest and considerate people. Returns are costly both to you and to Alpha Nutrition Online and our goal is to avoid returns. Our order terms specify that discounted formula sales are final with no return privileges. Our discounts represent money saved by having a zero return policy. At the same time we are ready to learn from your experience and will carefully consider return requests in special circumstances.

To request return authorization, please send detailed information by email about the formula (s) you want to return. You can cut and paste the following list of topic headings into your email to help you organize your information or just following the headings as you prepare your report.

Alpha Online Order Number

Date of Order

Date Received

Condition on receipt

Formula Name

Quantity

Lot Number on Jar

Who used the formula?

Quantity per serving

Formula mixed with...

Servings per day

Reason(s) for using the formula

Summary of foods eaten while using the formula.

Foods you avoid eating

Food ingredients you avoid

Symptoms when you eat the wrong foods or ingredients

Describe the sources of your information about food and ingredients.

Reason(s) for wanting to return the formula (be specific)

Other information we should consider

Send email to alphasupport@dccnet.com

We will contact you, usually within 48 hours of receiving your report

At Alpha Nutrition, we are dedicated to the helping people find solutions for health problems. We emphasize self-help and apply the best information available from basic science and medical studies. We supply books and nutrient formulas as tools you can use to solve your health problems. If you are well informed and well motivated, we believe that you can make decisions about your own management and benefit from our educational services.  If you are interested in solving a health problem using nutritional therapy, consider ordering  books and read the Alpha Nutrition Program. Or you can begin by ordering one of the Alpha Nutrition Starter Packs that bundles books and formulas.

All Alpha Nutrition products and services are ordered online. We ship through the Post Office to all destinations in Canada and the USA. All correspondence about your order is done by email. Send email to sales@alphanutrition.com. This website can be reached using one of 3 URLS - www.nutramed.com, www.alphanutrition.com and www.alphanutrition.ca

Alpha Education Books: There are 19 books in this series that address important health issues and their solution. Everyone, who is interested in Nutritional Therapy, will need a copy of the Alpha Nutrition Program. See Alpha Education Books. All our books are also available in eBook  editions.  Go to Persona Digital Online to download eBooks and other digital documents. 

Nutrient Formulas for Meal Replacement
Alpha ENF  the complete nutrient set for meal replacement, nutrient supplementation and food holidays. Alpha PMX performance mix, the complete nutrient set except for fat with increased amino acids. Alpha DMX  the complete nutrient set except for lipids ( fat) and carbohydrate... all  vitamins, amino acids and minerals except sodium.
Special Nutrient Formulas, Medical Foods
Alpha BMX "Brain Food" is a complete nutrient set minus fat designed for therapeutic brain nutrition.  Alpha OMX  bone minerals plus Vitamin D - nutrients most important for bone growth and maintenance. Alpha AAX is the complete amino acid module.

Nutritional Rescue Starter Packs Starter packs bundle books and formulas to help you get started solving your health problems. The starter packs are sold at discounts to make is easier and more affordable for you to learn more and try out a formula.  A copy of the Alpha Nutrition Program is included in every starter pack.
Starter Pack Details   |  Professional Starter Pack

Alpha Nutrition is a trademark and a division of Environmed Research Inc.,  founded in 1984 at Vancouver, BC, Canada. Online Since 1995. Experts in Self-Managed Care. Experts in Elemental Nutrient Formulas. We are located on the Sunshine Coast in Sechelt, a ferry ride from West Vancouver