Payment for products ordered online shall be may in advance of the order shipment by credit card, Pay Pal, money order or other electronic transfer of funds. The seller reserves the right to alter or refuse an order by notifying the Buyer by email and by refunding money already paid by the Buyer.  The Buyer warrants that payments made by Pay Pal and/or credit card banks are final and binding on the buyer and cannot be refunded by charge back. The Buyer further agrees to notify the seller if he or she or wants to return products and will request refund according to the refund conditions declared herein.

Delivery Time 

Post Office Delivery  Canada Post and the US Postal Service determine the time it takes to deliver your order. Post Office performance is beyond our control. You will receive a link to  tracking information by email that includes an expected delivery date. Overall, Post Office is excellent; however, occasionally, shipments are delayed but rarely are lost. Delivery time can be prolonged by longer distance, adverse weather and problems with your local postal delivery arrangements. Shipments to the US also can be delayed by US customs.

Receiving Shipment  By placing an order, the Buyer warrants that the delivery address is complete and correct and that he or she will be available to receive the shipment or will delegate the responsibility of receiving the shipment to a responsible party.

All costs incurred by failed delivery to the address supplied by the Buyer will be paid by the Buyer. The seller accepts no responsibility for the cost of goods when delivery is refused by the buyer, lost by Fedex or the Post Office, or for goods stolen or damaged. The buyer will receive ample notification by email of the order shipment and will also receive tracking information from Canada Post which applies to both Canadian and US deliveries.  

No Returns Our products and services are high quality and designed for thoughtful and considerate people.  Returns are costly both to you and to Alpha Online and our goal is to lower costs by avoiding returns. If you are a new user and you are not sure about using the Alpha Nutrient formulas, be sure to read the product information carefully. We recommend ordering a  500 Gram jar of the formula or a Starter Pack (which includes a 500 Gram jar) so that you have complete information about formula use and smaller amount of the formula to evaluate before you order a larger quantity. Please note all discounted sales are final with no return privileges. In rare cases, we do accept returns of unopened, undamaged formula jars within 10 days of shipment. You must contact us by email and provide detailed information to request return authorization. See Return Policy.

There is no warranty expressed or implied pertaining to the use of information supplied or the use of nutrients formulas. The Buyer accepts responsibility for the proper storage and  use of nutrient formulas and will seek professional supervision whenever necessary.

Notification of Loss, Damage to, or Non Delivery of Goods or Packages The carrier is responsible for any loss of damage to goods. In the event of any damage that is obvious on delivery the Buyer must notify the Seller and the Carrier immediately in writing, otherwise no claim can be entertained. At the same time the Buyer must mark and/or make a reservation on the delivery note or on a similar document upon receipt of goods and - if possible - have it countersigned by the Carrier's driver.
 

At Alpha Nutrition, we are dedicated to the helping people find solutions for health problems. We emphasize self-help and apply the best information available from basic science and medical studies. We supply books and nutrient formulas as tools you can use to solve your health problems. If you are interested in solving a health problem using nutritional therapy, consider ordering  books and study the Alpha Nutrition Program. Or you can begin by ordering one of the Alpha Nutrition Starter Packs that bundles books and formulas. Topics online are written by Dr. Stephen Gislason are taken from his books, essays and blogs. 

All Alpha Nutrition products and services are ordered online. We ship through the Post Office to all destinations in Canada and the USA. All correspondence about your order is done by email. Send email to support@alphanutrition.com.  All orders are completed with encrypted security. You order information is private and confidential. Secure Order Site  

Alpha Education Books: There are 19 books in this series that address important health issues and their solution. Everyone, who is interested in Nutritional Therapy, will need a copy of the Alpha Nutrition Program. See Alpha Education Books.

Persona Digital Online  All our books are also available in eBook  editions.  Go to Persona Digital Online to download eBooks and other digital documents. 

Nutrient Formulas for Meal Replacement  Alpha ENF  the complete nutrient set for meal replacement, nutrient supplementation and food holidays. Alpha PMX performance mix, the complete nutrient set except for fat with increased amino acids. Alpha DMX  the complete nutrient set except for lipids ( fat) and carbohydrate... all  vitamins, amino acids and minerals except sodium.

Special Nutrient Formulas, Medical Foods  Alpha BMX "Brain Food" is a complete nutrient set minus fat designed for therapeutic brain nutrition.  Alpha OMX  bone minerals plus Vitamin D - nutrients most important for bone growth and maintenance. Alpha AAX is the complete amino acid module.

Nutritional Rescue Starter Packs Starter packs bundle books and formulas to help you get started solving your health problems. The starter packs are sold at discounts to make is easier and more affordable for you to learn more and try out a formula.  A copy of the Alpha Nutrition Program is included in every starter pack. Starter Pack Details   |  Professional Starter Pack

Alpha Nutrition is a trademark and a division of Environmed Research Inc.,  founded in 1984 at Vancouver, BC, Canada. Online Since 1995. Experts in Self-Managed Care. Experts in Elemental Nutrient Formulas. We are located on the Sunshine Coast in Sechelt, a ferry ride from West Vancouver.  Alpha Online can be reached using one of 3 URLS - www.nutramed.com| www.alphanutrition.com and www.alphanutrition.ca