|Alpha Online Orders|
Alpha Online Orders CanadaAlpha Nutrition Products and services are ordered online. We ship via Canada Post to all destinations in Canada including the Yukon and NW Territories. Our products are not sold in retail stores. All correspondence about your order is done by email. We are located on the Pacific Coast near Vancouver BC. Alpha Nutrition originated in Vancouver and Alpha Online is now located in Sechelt, British Columbia. Payment for products ordered online shall be made in advance of the order shipment thru Pay Pal (credit card or account). The Buyer warrants that payments made by Pay Pal using your credit card are final and binding on the buyer and cannot be refunded by charge back. The seller reserves the right to alter or refuse an order by notifying the Buyer by email and by refunding money already paid by the Buyer.
Shipping Costs continue to rise. One cost reduction is to use lower cost expedited mail for all shipments. Usually delivery occurs within a week to Canadian cities. Plan ahead and allow up to 10 days for delivery. If faster delivery is really required, please comment in your order and we send you an email with a quote on the higher express cost.
Expedited Mail = lower cost: Delivery time is under 10 days to major cities in Canada. The service is usually reliable. Occasional delivery delays (longer than 10 days) have occurred to rural addresses or when local delivery arrangements are at fault. The estimated shipping costs are shown for each order. Overall, Canada Post performance is excellent; however, occasionally, shipments are delayed but never lost.
Smart Phones, Tablets and PCs
The best computer to use to enjoy our web site and place orders with no difficulty is a PC with a big monitor. The next best are 10" or larger tablets and laptops The worst way to interact with us is to use a smartphone with a small screen. The most frequent emails we receive about difficulty ordering come from smartphone users. We are revising our programming to accommodate mobile users, but accept some limitations. Our pages show reasonably well on our test tablet, a 7" Google Nexus - a 10" screen is better.
Order Terms: An online order is a Sales Contract An order placed online is a sales contract between Alpha Nutrition Online, a division of Environmed Research Inc. hereafter called the Seller and you, the Buyer. By placing and order online, you are entering a sales contract with the Seller. Both parties accept duties and obligations. By placing an order online, the Buyer acknowledges and agrees to the following terms and conditions of sale. Payment for products ordered online shall be made in advance of the order shipment by credit card using Pay Pal or your Pay Pal account. The Buyer warrants that payments made by Pay Pal and/or credit card banks are final and binding on the buyer and cannot be refunded by charge back.
Receiving Your shipment By placing an order, you, the Buyer warrants that the delivery address is complete and correct and that you will be available to receive the shipment or will delegate the responsibility of receiving the shipment to a responsible party. If there are delivery complications at your address, you will need to discuss this with your local post office or otherwise make arrangements for receiving the parcel. Delivery persons may require a signature before they leave the parcel. If the post delivery person cannot leave the parcel, he or she will leave a notice for you to either contact the postal outlet by phone to arrange another delivery attempt or they may request that you go to the postal outlet to sign for and receive the parcel. Again we have no control over the local postal service policies and rules.
Shipment Tracking: E-mail Notification: All correspondence is done by email. Please be sure that your email address is correct and the your mail server and your junk email filters will allow our emails to reach you. You will receive an e-mail notifications: 1. when you order has been paid; 2. as soon as your package has been shipped and 3. when your package is out for delivery.
GMail Problem Sept 2017
Gmail is the only email server that blocks emails sent to you from the Alpha Online store. We suggest you use any other email address to avoid using Gmail. You may be able to set your Gmail account to accept emails from www.nutramed.com. You can contact GMail to ask why they are blocking emails from Alpha Online. We welcome suggestions you might have.
Our obligation to deliver your order ends with delivery to the regional post office. All costs incurred by failed delivery to the address supplied by you will be paid by you. The seller accepts no responsibility for the cost of goods when delivery is refused by the buyer, lost by the Post Office, or for goods stolen or damaged. All shipments and insured by the post office claims for loss or damage are paid by the post office following their investigation.
No Returns Our products and services are high quality and designed for
thoughtful and considerate people. Returns are costly both to you and to Alpha
Nutrition Online. Our goal is to avoid returns. Starter packs are sold at a
discount and are not refundable. Printed texts are refundable only if returned
unopened in original shrink-wrap. eBooks are not refundable. There are no
refunds on deliveries outside Canada and the USA.
Summary of the order flow chart to create an order...
Select and add items to cart >>review and update order if desired >> proceed to checkout, payment submitted to Pay Pal >> You can logon to your account or create a new account >> 2. confirm shipping method>> add comments if desired>> Your order will be retained by Alpha Online and a link to your order number and information is available when you logon.