|Alpha Online Orders|
Orders to the USA
All Alpha Nutrition products and services are ordered online. Prices are listed in Canadian Dollars (CAD). We ship through the Post Office to all destinations in the USA. All correspondence about your order is done by email. We are located on the Pacific Coast of Canada near Vancouver, British Columbia and Seattle Washington. We have been shipping to the US since 1992. Our products are not sold in retail stores. All correspondence about your order is done by email. Send email to Alpha Online
GMail Problem Sept 2017
Gmail is the only email server that blocks emails sent to you from the Alpha Online store. We suggest you use any other email address to avoid using Gmail. You may be able to set your Gmail account to accept emails from www.nutramed.com. You can contact GMail to ask why they are blocking emails from Alpha Online. We welcome suggestions you might have.
Big Savings for US Customers
Exchange rates change everyday. In Sept 2017 $1.00 USD was worth about $1.20 CAD.The cost of orders in US funds depends on the exchange rate allowed by your credit card bank, Currently the USD is higher than the Canadian dollar. A US buyer will receive a currency exchange discount. When you go to Pay Pal and charge your credit card account in Canadian $ and you get the exchange rate offered by your credit card company. When you pay by PayPal the cost in USD will be shown as you complete the order.
Shipping:The cost of transportation is increasing. Alpha Online attempts to compensate for higher shipping cost by offering discounts on quantity orders. We are convinced that the Post Office in Canada and the USA offer the lowest shipping price and best service available. As you create an order you will see a shipping cost estimate from Canada Post. Because of increased cost, we ship all orders by Expedited Mail Delivery time is usually 3-10 business days to major cities. Plan ahead and allow at least 10 days for delivery. Occasional delivery delays ( longer than 10 days) have occurred to rural addresses in the USA If faster delivery is really required, please comment in your order and we send you an email with a quote on the Priority Mail cost. The USPS shipping charge includes brokerage charges incurred when the shipment passes through US Customs. When we ship orders to the US, our packages arrive in Blaine Washington within 24 hours, and are then the responsibility of the US Postal Service. Our shipments clear US customs and are then are directed to your address. The FDA requires prior notification of food-related shipments and we comply completely. You will find the FDA notification attached to your order.
The Post Office will deliver your package. Canada Post and the US Postal Service determine the time it takes to deliver your order. Post Office performance is beyond our control. You will receive a link to tracking information by email that includes an expected delivery date. Overall, Post Office is excellent; however, occasionally, shipments are delayed but rarely are lost. Delivery time can be prolonged by longer distance, adverse weather and problems with your local postal delivery arrangements. Shipments to the US also can be delayed by US customs.
Canada Post will send tracking information to your email address. The tracking link provides information for all shipments going to addresses in the US and Canada. The US Post does have tracking information online. Use the Canada Post tracking number.
Smart Phones, Tablets and PCs
The best computer to use to enjoy our web site and place orders with no difficulty is a PC with a big monitor. The next best are 10" or larger tablets and laptops The worst way to interact with us is to use a smartphone with a small screen. The most frequent emails we receive about difficulty ordering come from smartphone users. We are revising our programming to accommodate mobile users, but accept some limitations. Our pages show reasonably well on our test tablet, a 7" Google Nexus - a 10" screen is better.
Online Payment Secure Site
Payment for products ordered online shall be may in advance of the order shipment by Pay Pal ( credit card or account). The Buyer warrants that payments made by Pay Pal using your credit card, is final and binding and cannot be refunded by charge back. You will receive an order-status update by email both from Pay Pal and Alpha Online when the order is paid. Alpha online will send another email when your order is shipped. Canada Post will also send you an email with tracking information. We usually ship your order on the next business day (excluding weekends and holidays). Your card account will show payment to Alpha Online (Environmed Research Inc)
PayPal acts as a secure payment gateway for Visa, MasterCard, Discovery or AMEX credit cards. When your payment information is complete, you will receive an order confirmation email from PayPal and from Alpha Nutrition Online. We ship your order on the same or next business day. Please see More Pay Pal Information
No Returns Our products and services are high quality and designed for thoughtful and considerate people Returns are costly both to you and to Alpha Online and our goal is to lower costs by avoiding returns. Please note all discounted sales are final with no return privileges
Starter packs are sold at a discount and are not refundable Printed texts are refundable only if returned unopened in original shrink-wrap. eBooks are not refundable. There are no refunds on deliveries outside Canada. If you are a new user and you are not sure about using the Alpha Nutrient formulas, be sure to read the product information carefully. We recommend ordering a 500 Gram jar of the formula or a Starter Pack (which includes a 500 Gram jar) so that you have complete information about formula use and smaller amount of the formula to evaluate before you order a larger quantity.
Shipment Tracking: E-mail Notification: All correspondence is done by email. Please be sure that your email address is correct and the your mail server and your junk email filters will allow our emails to reach you. You will receive several e-mail notifications: 1. when you order has been paid; 2. as soon as your package has been shipped and 3. when your package is out for delivery. Tracking is done thru Canadian Post online. Although the US Postal Service is responsible for delivery, they will not show tracking information on their online service. Instead, the USPS sends tracking information to Canada Post. The email you receive from Canada Post will have a link to your tracking information. This arrangement works well 99% of the time. When there is a problem it arises either with US Customs delays, or at the delivery post office, close to your address.
By placing an order, you, the Buyer warrant that the delivery addresses is complete and correct and that you will be available to receive the shipment or will delegate the responsibility of receiving the shipment to a responsible party. We have no control over what happens at the address you provide. If there are delivery complications at your address, you will need to discuss this with your local post office or otherwise make arrangements for receiving the parcel. If the post delivery person cannot leave the parcel, he or she will leave a notice for you to either contact the postal outlet by phone to arrange another delivery attempt or they may request that you go to the postal outlet to sign for and receive the parcel. Our obligation to deliver your order ends with delivery to the regional post office. All costs incurred by failed delivery to the address supplied by you will be paid by you. The seller accepts no responsibility for the cost of goods when delivery is refused by the buyer, lost by the Post Office, or for goods stolen or damaged. All shipments are insured by the post office. Claims for loss or damage are paid by the post office following their investigation.
Order Terms: An online order is a Sales Contract An order placed online is a sales contract between Alpha Nutrition Online, a division of Environmed Research Inc. hereafter called the Seller and you, the Buyer. By placing and order online, you are entering a sales contract with the Seller. Both parties accept duties and obligations. By placing an order online, the Buyer acknowledges and agrees to the following terms and conditions of sale. Payment for products ordered online shall be made in advance of the order shipment by credit card using Pay Pal or your Pay Pal account. The Buyer warrants that payments made by Pay Pal and/or credit card banks are final and binding on the buyer and cannot be refunded by charge back.Warranty against Defects of Products The Seller warrants that the Products are fit for their intended purpose when stored and used correctly. All user information is posted online and should be read before an order is placed.
There is no warranty expressed or implied pertaining to the use of information supplied or the use of nutrients formulas. The Buyer accepts responsibility for the proper storage and use of nutrient formulas and will seek professional supervision whenever necessary
Summary of the order flow chart to create an order... Select and add
items to cart 2 review and update order if desired 3 proceed to checkout,
payment submitted to Pay Pal. You can logon to your account or create a new
account. Confirm shipping method and add comments if desired. Your order
will be retained by Alpha Online and a link to your order number and information
is available when you logon. Orders shipped to the United States are not subject
to duties and/or taxes.