Alpha Nutrition Products & Persona Books
All Alpha Nutrition products are ordered at Alpha Online. We
ship through the Post Office to all destinations in Canada and the USA. All
correspondence about your order is done by email. Our products are not sold in
retail stores. Sorry, we cannot ship formulas internationally. All prices are in
Canadian Dollars(CAD). The Alpha Online order program is easy and safe to use. You will see product
categories (formulas, books, starter packs) or you can search for
a product. We retain order information but no credit card information. You will
go to the secure payment gateway Pay Pal to complete you order.
Ordering Online is Easy and Secure: Our products are designed for
Smart People. We want you to be thoughtful and well-informed when you order from
us. All our products require a studious approach to solving health
problems. Take advantage of the generous amount of information online before you
Logon or Create a New Account. If you are new to Alpha Online. Click the
Create Account link, available on most pages. This fast, easy and safe. Use
your email address as your user ID and enter a password. Complete your address
information and you have an account. Please double check that your entered your
email address correctly since all our correspondence with you is done by email.
Alpha Online normally sends 2 mails: 1. to confirm your order and 2. when the
order is shipped. Save your password so that you can return to Alpha Online to access your
account, check order status and create new orders. Enable Session Cookies: The
order you create is saved on your computer as a cookie that disappears in a few
days. Set your security software and Web Browser to accept session cookies that
allow you to create an Online Order.
Print Books Online book
prices are lower than retail prices. books are shipped by the Post Office to
Canada and the USA only.
eBooks: We offer eBooks in PDF file format for
download at low cost with no shipping charges. We encourage everyone to
download eBooks. Your eBook(s) are available as download links in your account
as soon as payment has been received.
Nutrient Formulas: Online prices in Canadian Dollars are lower than retail list
prices. You will see the initial savings with each product description. For
regular formula users, more savings are available with quantity discounts on
many products. These discounts are calculated automatically when you order. New
customers should order small quantities of formulas to evaluate. You need to try
the formulas and confirm that the formulas meet your requirements before you
order in quantity. Take advantage of a generous supply of information online.
Before you order formulas, read the ingredient list and confirm that all
ingredients are suitable. Please note all discounted sales are final with no
Starter Packs are designed for people who want to learn more about
solving health problems and try a nutrient formula. The books require study and
new learning. You can try the formula and assess your tolerance. If it is
suitable, order more. Starter Packs are discounted up to 30%, but you cannot
return them, so please read the product descriptions carefully before you order.
Big Savings for US Customers
Exchange rates change everyday. In Jan 2018 $1.00 USD was worth about $1.18 CAD.
The cost of orders in US funds depends on the exchange rate allowed by your credit card bank,
Currently the USD is higher than the Canadian dollar. A US buyer will
receive a currency exchange discount. When you go to Pay Pal and charge your credit card account in
Canadian $ and you get the exchange rate offered by your credit card company.
When you pay by PayPal the cost in USD will be shown as you complete the order.
Smart Phones, Tablets and PCs
The best computer to use to enjoy our web site and place orders with no
difficulty is a PC with a big monitor. The next best are 10" or larger
tablets and laptops The worst way to interact with us is to use a smartphone
with a small screen. The most frequent emails we receive about difficulty
ordering come from smartphone users. We are revising our programming to
accommodate mobile users, but accept some limitations. Our pages show
on our test tablet, a 7" Google Nexus, but a larger screen is much better.
When you are looking at product pages in the store you can find other products, by
using product search. Click Learn More to see product details and Add items you want to your shipping
cart. When you change any item in your shopping cart, click Update to see the
changes. To complete an order, click Checkout. Before checkout, you can Save an
unfinished order and return to it later even if you leave the store. Just return
to your Account and logon.
Alpha Online is an internet service that depends on email correspondence.
Direct Interaction with Alpha Nutrition is limited to Internet Online Ordering,
and email correspondence. We cannot accept telephone orders
for our products and services.
Summary of the order flow
Select and add items to shopping cart. You can leave cart to continue
shopping then return to cart to review and update order if desired. Proceed to
checkout. Logon to your account or create a new account, choose the shipping
method (no shipping cost for eBook downloads), add comments if desired. Review finished order and
click submit order. You will go to Pay Pal to complete payment. Your order
information is sent to Alpha Online and a link to your order number and
information is available in your account. A order confirmation email is sent to
you. When we ship, you will receive an email from Canada Post with a link to
your tracking information. Save this link so that if your need to track the
shipment you can go directly to tracking information. Prepare to receive
Your controls on each page... The top right header has three links to your
account logon, your shopping cart and the checkout button to complete your
order. If you are already logged in, don't log in a second time, just click
shopping cart to see the contents of your cart, continue selecting items to
order and proceed to checkout when you are finished.
Online Payment Secure Site
Payment for products ordered online shall be paid in advance of the order
shipment by PayPal ( credit card or account). The Buyer warrants that payments
made by PayPal and/or credit card banks are final and binding on the buyer and
cannot be refunded by charge back. You will receive an order-status update by
email when the order is paid and when it is shipped. We ship your order the
next business day (excluding weekends and holidays).
Your account will show payment to Alpha Online (Environmed Research Inc.)
Limited Return Policy
Returns are costly both to you and to Alpha Online and our goal is to lower
costs by avoiding returns. Our products and services are high quality and designed for well-informed and
considerate people. Formulas If you are a new user and you are not sure about using the
Alpha Nutrient formulas, be sure to read the product information carefully. We
recommend ordering a 500 Gram jar of the formula or a Starter Pack (which
includes a 500 Gram jar) so that you have complete information about formula use
and smaller amount of the formula to evaluate before you order a larger
quantity. In rare cases, we may accept returns of unopened, undamaged formula
jars within 10 days following delivery. You must contact us by email and provide
detailed information to request return authorization.